Transfer domain from shopify frozen account.

naomimuhia250
New Member
1 0 0

Hi. I would like to transfer my domain; www.nimonatural.com from my current frozen account to another host. How do I go about it?

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Hank
Shopify Staff
Shopify Staff
1081 121 170

Hi, @naomimuhia250,

Hank here from Shopify. 

Depending on the current state of the store, it may be possible to release the domain for transfer. However, only if the store is at zero balance, AKA, no money owed that led to the freezing of the store.

If any money is owed on the store, this would need to be settled as the admin would need to be activated to release the domain and the domain cannot be transferred out within 60 days of purchasing it.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

All the best,

Hank

 

Hank | Social Care @ Shopify 
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elruzy
New Member
2 0 0

Hi Hank,

 

Could you please help me also to transfer my domain globalshopin.com from a frozen account?

 

Reards.

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Hank
Shopify Staff
Shopify Staff
1081 121 170

Thanks for reaching out about this, @elruzy.

Similarly to the above, it depends on a number of factors such as the status of your store, if there is a debt owed on the store and the age of the domain.

But I can certainly take a closer look and see what the current options are available to you. I will send you an email shortly, where we can continue the conversation.

Hank | Social Care @ Shopify 
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elruzy
New Member
2 0 0
Dear Hank,

Have checked for me?
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Hank
Shopify Staff
Shopify Staff
1081 121 170

Thanks for reaching back out here, @elruzy.

I sent you an email on December 28, so if you could reply to that, I can take a closer look to see what options are available to you.

If you have not received the email, let me know and I will resend it.

Hank | Social Care @ Shopify 
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Mardijour
New Member
1 0 0

Hi, I have debt on my shopify account but wanting to transfer my domain is their anyway you could help, I've already received my authentication code for the website but it's still saying it is still locked and the registrar is owned by tucows, inc. Can anyone help me with please?

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Hank
Shopify Staff
Shopify Staff
1081 121 170

Thanks for reaching out about this, @Mardijour.

That sounds correct, that even though you have the authentication code, it would remain locked if there is any debt owed on the account.

The only way around this is to pay the outstanding balance (the money owed), and this should release the restriction on the domain for you to transfer it.

To assist you, I will share this guide about transferring your domain away from Shopify, but let me know if you have any additional questions.

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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