Hyde here from Shopify.
To transfer your domain out of Shopify we actually have a guide here. There's a couple of things to note:
If your domain meets these criteria, then these are the steps for transferring your domain out:
It can take 5 - 7 days for the transfer to complete propagation, and once you do you'll usually receive an email from your new provider confirming the transfer.
I hope that helps, let me know if you have any other questions!
All the best, Hyde.
hi there @Hyde ! I did that and everything and I even provided a code for my new web hosting but it states that I cannot transfer a domain that isn't registered. I also looked up my site with this https://lookup.icann.org/lookup
It pulled up these information