Trouble Connecting Facebook As Sales Channel

New Member
5 0 0

Hi All,

 

I am having serious trouble connecting my business facebook to shopify.

Whenever I connect my facebook account I am continuously being redirected to the below page:Screen Shot 2019-08-20 at 11.27.43.png

 

I have tried the following:

 

-various browsers

-clearing caches

 

but still no luck. Any help would be much appreciated.

 

Thanks!

0 Likes
Shopify Staff
Shopify Staff
537 21 56

Hi there @doreen-hair!

 

Don here from Shopify. :)

 

We'd like to take a look at your account and store internally, to see what we might be able to do here.

 

If you could just send us in an email via our support site from the address you use to log into Shopify and the reply in this thread with the ticket number you are given there, we can take a closer look at this for you securely.

 

I look forward to hearing from you.

 

 

Regards,

Don

 

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
5 0 0

thank you Don- please can you provide a ticket no?

0 Likes
New Member
5 0 0

Hi @Don -Ticket number is 13947174

 

thank you

0 Likes
Highlighted
Shopify Staff
Shopify Staff
537 21 56

Hi again @doreen-hair!

 

Don from Shopify once more. :)

 

Thanks for that ticket number!

 

I will work on this for you with our tech team and follow up by way of a reply to that email.

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
5 0 0

Thank you Don. Is there an ETA for the solution?

0 Likes
New Member
5 0 0

Hi Don, 

 

Is there any feedback from you tech team on this?

0 Likes