Trouble bulk uploading products and no support from shopify

[emmapaterson]

Hi,

I'm finding it impossible to contact Shopify Support, when I click the 'Contact Support' button, I just get directed back to the Contact Support homepage.  

I'm trying to bulk upload products. I first downloaded my products, edited them, and now want to re-upload, keeping the format the same but I got an email saying 322 uploaded successfully,  920 failed. 

• Line x: Couldn't update because the options don't exist in Shopify.  ( I have not added any new products, just edited the price and sizes of existing products exported)

Can anyone help me to understand what I've done incorrectly,  

Thanks!

Emma

[Jivan_Suhagiya]

Hi,
Can you please compare product that fails to update in admin and csv?
or can you share csv file and site link?

[emmapaterson]

Sorry,  how do I upload the CSV file. 

[emmapaterson]

I only have it as a CSV,  not a link.  I can't see where to upload an attachment in this chat area.  Sorry if I'm being a bit dim. 

[Jivan_Suhagiya]

do you have skype for quick chat? or email me

[emmapaterson]

https://docs.google.com/spreadsheets/d/1v5CBYbUWHDh_JcHIGxGycNWgskb7MDLQMeJSXDUaBGM/edit?usp=sharing 

Sorry I figured it out, here's my file as a google sheets.  My skype is emmapaterson78 - 

[emmapaterson]

I have had no help from Shopify!  I've been telling them 922 products have failed, and I need help urgently as I have website full of of incorrect data, but it's impossible to get through, the CONTACT US button, just redirects in a loop.  It's infuriating.  I finally got a reply to an email, then I've heard nothing for four days. 

I don't know what to do! We are getting quite desperate.  

I don't see where I can upload my CSV file.