Trouble verifying identity

New Member
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Dear Shopify support-team,
We keep getting our payments on hold and an error message about the identity document isn't valid. We send the driver licens and electricity bill as requested, the driver licens got accepted - the problem is the electricity bill. We are living at our parents, and the bill is payed by them, therefore our name isn't on the bill.
Can we get help with this issue, because we don't know what to do from here.
Thanks in advance.