Trouble with shopify payments

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New Member
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Hi,

 

I'm building two stores and I have activated shopify payments with one but as I look at the info I don't recognize the last two digits of the account I've linked it to. It won't let me change because it wants those digits. I'm not sure how I misinput but apparently I did.

 

I input correct info on second store, but the account now reads as on hold. I have not received any email about this from shopify.

 

 

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Shopify Staff
Shopify Staff
1422 140 394

Hey there, @GENLA99 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. As this is an account sensitive issue, I will be reaching out to you via email. For any account-specific issues like this, I would have to advise that you reach out to our support team directly for the fastest response as we cannot discuss account details over a public forum such as this. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here.  

 

I will send two separate emails directly to the email you use for this Community account to confirm your store details. Once you respond to both emails I can then escalate this to our Account Integrity team to update your bank details on the first account for you and I will escalate the second account to our Risk team. These escalations can take 2-3 business days to complete. 

 

All the Best, 

Bo

 

 

Bo - Social Care @ Shopify


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