We recently opened a store, fulfillment through Printful. Trying to understand how to manage inventory (if at all). When we make sales, we get negative numbers of those products in the inventory column of our product display. Does this matter? Should we let it be and just assume Printful will fulfill unless told otherwise? Should we be building up inventory for each product? That doesn't seem to make sense since Printful is POD. Is this just a glitch because Shopify is simply telling us that our theoretical inventory has depleted? Something else going on? Any help would be much appreciated.
Hey, it's Daniella from Printful here.
We fulfill each order on-demand, therefore there is really no inventory to track. There can be multiple reasons as to why a zero or negative number is displayed in the inventory column, so I'd suggest reaching out to our Customer Support by chat (if it's on) or email@example.com with more details. That way, we can properly look into this and advise you why it's displayed this way.