Trying to upload Images from spreadsheet

Shopify Partner
7 0 0

Hello I am trying to upload images from spreadsheet and and the images are in the .webp format.


I am getting an error saying 

failed to download. - file not found. Check that file can be found at your URL.


Does anyone know how I can avoid this error and if I need to upload as jpeg? Thank you

Shopify Staff
Shopify Staff
103 8 14

Hi @aquasar,

Hyde here from Shopify. Excellent question!

As you mentioned using a spreadsheet to upload your images I assume you're using a CSV file. We have more information on using CSV files here.

A CSV file can only contain text, so you need to make sure your images are all on an existing website and then copy and paste the URL for that image into the file.20-02-qcokw-gnkfv
We recommend first uploading your images to the Files section of your admin. This turns them into a reading URL that you can then copy and paste into the CSV file.



The file formats that the Files section accepts are listed below. You can see that the .webp format isn't recognized by the system, so you'll need to convert them first into an accepted format.
20-02-zrxpa-z8sp7I hope this helps, but if you have any other questions I'm happy to help.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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