Turn off abandoned cart emails

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Excursionist
19 0 6

Hello,

Can someone please tell me how to turn off abandoned cart emails ? I go to settings-->notifications however I cannot see an option to turn them off.

Thanks.

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Shopify Staff
Shopify Staff
855 57 141

This is an accepted solution.

Hi, @Petya 

Elle here from Shopify. 

You can turn off automated abandoned checkout emails within your admin under Settings > Checkout by deselecting the option here: 

Hope this is helpful! Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
19 0 6

I don't have this option. Maybe this is because I am still on the trial ?

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Shopify Staff
Shopify Staff
855 57 141

That would be why! You will see the option appear once you select a plan. 


Hope this helps clear things up! Happy to help if you have any other questions. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
19 0 6

Thank you, I have 4 days left, then I will try again.

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Shopify Staff
Shopify Staff
855 57 141

You're very welcome @Petya !

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
17 0 0

Hello - I am having this same issue. I have had a plan for a long time. When I click into Settings - Notifications - Abandoned Checkout - there is no tickbox as you have shown. 

 

This is what i have.... 

 

my website is woodwardandfox.com

password is rankin. 

 

hoping someone can help. Screen Shot 2020-11-14 at 19.59.26.png

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