This is an accepted solution.
Elle here from Shopify.
You can turn off automated abandoned checkout emails within your admin under Settings > Checkout by deselecting the option here:
Hope this is helpful! Let me know if you have any other questions!
That would be why! You will see the option appear once you select a plan.
Hope this helps clear things up! Happy to help if you have any other questions.
Hello - I am having this same issue. I have had a plan for a long time. When I click into Settings - Notifications - Abandoned Checkout - there is no tickbox as you have shown.
This is what i have....
my website is woodwardandfox.com
password is rankin.
hoping someone can help.
You need to go into Settings page then click on the Checkout section. It is towards the bottom just under "email marketing". For me it is the second to last section. Make sure to save after updating.