Turn off abandoned cart emails

Solved
Petya
Excursionist
19 0 6

Hello,

Can someone please tell me how to turn off abandoned cart emails ? I go to settings-->notifications however I cannot see an option to turn them off.

Thanks.

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Elle
Shopify Staff
Shopify Staff
1086 97 180

This is an accepted solution.

Hi, @Petya 

Elle here from Shopify. 

You can turn off automated abandoned checkout emails within your admin under Settings > Checkout by deselecting the option here: 

Hope this is helpful! Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Petya
Excursionist
19 0 6

I don't have this option. Maybe this is because I am still on the trial ?

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Elle
Shopify Staff
Shopify Staff
1086 97 180

That would be why! You will see the option appear once you select a plan. 


Hope this helps clear things up! Happy to help if you have any other questions. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Petya
Excursionist
19 0 6

Thank you, I have 4 days left, then I will try again.

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Elle
Shopify Staff
Shopify Staff
1086 97 180

You're very welcome @Petya !

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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woodwardandfox
Excursionist
33 1 10

Hello - I am having this same issue. I have had a plan for a long time. When I click into Settings - Notifications - Abandoned Checkout - there is no tickbox as you have shown. 

 

This is what i have.... 

 

my website is woodwardandfox.com

password is rankin. 

 

hoping someone can help. Screen Shot 2020-11-14 at 19.59.26.png

LorraineD24
Tourist
3 0 2

You need to go into Settings page then click on the Checkout section.  It is towards the bottom just under "email marketing". For me it is the second to last section. Make sure to save after updating.

aloochloe
Tourist
4 0 0

I have that Email marketing section, but it only gives me the option to show a sign-up option at checkout, nothing about abandoned cart...

Does anyone know if there is still an option to turn of abandoned cart emails. It looks like the interface has changed since Shopify last gave advice.

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LorraineD24
Tourist
3 0 2

scroll down a little further. it is just below it.

Capture.JPG

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