Two Factor Authentication Not Receiving Text Codes

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New Member
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Hi,

Suddenly codes have stopped coming to my phone. My phone number seems to be OK but I am running out of extra codes in my lists for recovery.

 

Neil

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Shopify Staff
Shopify Staff
908 85 163

Hey, @Keuzi!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am sorry to hear that you are having trouble receiving your two-factor authentication codes. I will need to send this up to our accounts team who will temporarily disable this for you and you can set it up again then. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you. Please make sure to check your junk/spam folder as sometimes the email lands there. 

Speak soon! 

 

Lulu | Social Care @ Shopify
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