Okay, two things to address here. A customer filed fraudulent activity on one of his purchases, so I emailed him and he actually responded. He told me that he didn't want the item anymore and the best way to cancel it was to file fraud, which blew my mind. Either he is an idiot or he caught caught stealing. I have email chains with him where he admits to wanting a refund, but I am still out the money.
This leads to my next point. I CANNOT get a hold of Shopify support & for an organization that specializes in web design, their ability to allow customers to use their support chat really lacks. Each time I click chat, it brings me back to the homepage.