hi. I have outsourced our fulfillment to a 3PL who use a custom app which is applied to each product in Shopify to manage the fulfillment. However I also hold stock in my own warehouse (setup as another location) and want to record the stock and transfer stock to the 3PL as required. I also have walk in customers to my warehouse for some purchases, so need to adjust the stock. I have just found out that if you have outsourced 3PL you cannot use another location (like your own warehouse) to record and manage stock. I don't want to go back to an excel spreadsheet and would like to be able to transfer stock to the 3PL. Any suggestions? Thanks
I definitely have ran across a similar problem in the past. The only way I have seen this possible is if you "tag" the order. Your 3PL would need to do this. Meaning their integration should allow orders to be "mapped" (for example: "ordered at warehouse/POS" gets mapped as "Fulfillment Completed" so the 3PL does not duplicate the order). Ideally the 3PL's direct integration should not even "pull" this order data so no confusion ever occurs. From a technical perspective, the 3PL should only pull pre-established mapped out rules; however, not every 3PL has this capability.
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Unfortunely you need a lightweight broker app developed to handle these type of situations.
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Thanks. I have setup an online inventory system and just record my warehouse stock there which is totally separate from Shopify. It is my current workaround until things change or I move to another e-commerce platform that does allow this. Not ideal but pragmatic as I don’t want to get caught up with custom apps.