URGENT! MY FAMILY INCOME DEPEN ON YOUR HELP

[ProfPre]

Hey Guys,

I just created new brand store with your great Platform "Shopify" to be one of your great family but after i added my credit card information to pay the monthly plan the store suddenly became unavailable.. is currently unavailable. I'm asking for your help to restore my new created  store.

zainmarsello.myshopify.com is currently unavailable.

What can I do?

If you're a visitor to this store

Please try again later.

[ProfPre]

Risk team ticket number 22199744 please follow faster

[Peter · Accepted solution]

Hi, @ProfPre. 

Taking a look, it does appear that you've taken the right steps by reaching out to our Support to have your issue escalated. Your ticket was escalated yesterday and should be reviewed within 24-72 business hours (does not include weekends or regional holidays). As your ticket has been escalated, we'll need to wait for our teams to review it further as they will follow up with you via email once they have.