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New Member
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Store name: www.animedealhouse.com

Some products work and others won't add into the cart. Does anyone know how to resolve this? I am currently running ads and store wont work :/

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Shopify Staff
Shopify Staff
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Hey, @animedealhouse

 

I tested this myself and was unable to replicate the issue. I do, however, have a few questions to help narrow down the problem. 

 

1. Which products work, and which ones don't? 

2. Is there a difference between those products? (i.e. do some products require additional apps to add text)

3. Does this happen on both mobile and desktop?

4. Are you using a Shopify free theme, or a third-party theme?

 

With a bit more context, I'll be able to help diagnose the issue, and help point you in the right direction to sourcing a solution.  

Peter | Social Care @ Shopify
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