Hello, I am exploring with 3d models in my product page, in the media section, I can upload the .glb 3d file to see it in AR and as a 3d model in a computer, but when I try to upload the .usdz file in the media section, it says that the file is not supported. So I am wondering, where should I upload that file so I can have the AR experience on IOS devices?
Also wondering this, iOS doesn't seem to be able to display GLB files unless I'm missing something?
Just had a look at the documentation & here (https://shopify.dev/tutorials/manage-product-media-with-admin-api) it states that the 3D model asset can be retrieved in GLB and USDZ formats (see below), can't seem to see how though. Any ideas?
|Model3d||A 3D model provided in the GLB format. The asset can be retrieved in GLB and USDZ formats. The file size must be 15 MB or smaller.|
I'm finding that their internal conversion is bugged. It will remove polys and act extremely wonky when trying to move or scale the object. I can confirm my individual GLB (and usdz) files are perfect, as hosting them on a webserver and calling them with the <model-viewer> tag works perfectly. My problem occurs when I upload a GLB to the shopify product, and look at the end result on an iphone. It's simple unusable and works better when I upload the files to FTP and just call them directly with <model-viewer>.
I do have a video showing the major differences., but I can't post it publicly. Basically the internal USDZ converter is not working correctly.