Ash here from the Shopify team. Welcome to the Shopify Community!
I totally appreciate wanting to manage your first order in a timely manner. I'm happy to help you with the issue you're facing. In order to determine what's going on here, I'm going to need some additional information from you. Can you please provide the following information:
Once I have the above information, we will be better equipped to say what is possibly going on here. If you could please reply directly to this forum post with the requested information, I'll be glad to continue assisting you.