Unable to Purchase Shipping Labels

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New Member
1 0 0

Hello,

 

I have just launched my business using Shopify. Since then, I have fulfilled about 20 orders using Shopify. I have had no issues until today when I got this error message: 

Unable to purchase shipping labels:

Your shop cannot purchase shipping labels. Please contact shipping-ops@shopify.com to resolve this issue.

I have more orders to fulfill and I cannot because the system will not allow me to purchase shipping labels. I have contacted the email above and I am still waiting to hear back. I have also cleared all cookies and tried an incognito window. Has anyone had the same problem and have a solution I could try? I need to get the orders sent out ASAP. 

Thank you in advance! 

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New Member
2 0 0

Hello, wondering if you ever resolved this issue . im having the same issue right now and im getting no answers from any of the shopify support team!

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