Unable to Select Plan

New Member
1 0 0

I am based in USA and unable to use any of my cards to select a plan, and after multiple attempts I now can't select any plan due to too many attempts.

Why is it this hard to give you money to use your service? Why is it also so hard to find a direct email?

Very disappointed.


Shopify Staff
Shopify Staff
407 31 60

Hi, @lachaqueteriaus.

Sophia here from Shopify. Welcome to the Shopify Community!

I'm so sorry to hear that you've had a tough time adding a payment method and getting in touch with Shopify Support. You can email our team directly through the Shopify Help Center. Logging in here first speeds up the authentication process. However, I'm happy to send you an email if you haven't yet been in touch with our team.

Was there a particular error message coming up for each card you tried to add?

Sophia | Social Care @ Shopify
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