Unable to Verify

New Member
1 0 0


I have tried for a few hours now to upload ID and it won't accept. It keeps refreshing for: 

The photo ID couldn’t be verified.

I know there are some details that won't match what was entered originally as I was just starting the trial. How do I go about getting this fixed please?
Shopify Staff
Shopify Staff
1454 89 320

Hey, @FC989!

Thank you for reaching out about this! For future reference, we have a thread going here with details on what to check, and how to connect with our support if you're still having issues. I have gone ahead and reached out to you via email to verify your store. Once you have responded to my email with the requested information then I can help get this reviewed. 

Peter | Social Care @ Shopify
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