Unable to accept payment on my store

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New Member
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During the lockdown we had shut our store, and had disabled payments. Now we cant seem to turn it back on , can someone guide us.

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Shopify Staff
Shopify Staff
627 58 158

Hi @JCool,

Thank you for getting in touch. Do you remember if you paused your plan, and are you still able to log into the Shopify admin? Is the website online or offline when you visit it?

Kind regards,

Victor | Shopify Social Care

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New Member
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Yes the store is online. Also yes I remember pausing the store but dont remember how i did it. Cause I need to reactivate it now.

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Shopify Staff
Shopify Staff
627 58 158

Hi @JCool,

Okay, thank you. Would you be happy to share the store's URL here so I can take a closer look, please?

Are you able to log into the store? If so, what do you see when you login?

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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