Unable to access any of my finance or plan permission pages

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I tried transferring over my site to another one of my emails so i could have all business stuff under one email. I clicked transfer to new ownership, went to my new email and opened the link.. now i'm still unable to login with my new email but my old email still has access. 

Even though i have access with my old email, it does not have access to things like changing the domain and my plans page. 

I'm trying to either contact shopify through chat or phone but their contact information is no where to be found. When you call the number provided online it tells you go to a website which is just Frequently Asked Questions section.

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