Unable to close my Shopify account

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New Member
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Hello I've been trying to close my shopify account due to being unable to make any sales. Unfortunately every time I try to do it, it keeps saying invoice: payment failed and insufficient funds. Does that mean that I need to pay the balance in order to cancel my account? And if so can I get refunded for it because I don't think it's fair for me to have to pay for the service since I'm no longer using it.

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Shopify Staff
Shopify Staff
287 12 41

Hello, there!

Karlie here from the Shopify Guru Team! Can you tell me more about when you receive this error message? What step are you on in this guide this guide where you see that message show up? 

 

Looking forward to hearing back from you! 

 

*Karlie* | Social Care @ Shopify
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