Hello. I am currently on a 14-day free trial and have decided that I would no longer like to be active on shopify and would like to close my store. I am having trouble closing down the store as it says my password is incorrect when I have typed it in correctly. I had opted for the basic shopify monthly plan of $29/month. I understand that shopify will automatically bill me once my trial subscription ends. Please help, as I am unable to fund this fee every month and would like to disable my account. Thank you.
Hank here from Shopify.
What you could try doing is resetting your password to see if this helps you gain access to your store. Your password would be case sensitive, but resetting can be one way to resolve this issue for you.
You are right in saying that once the trial has expired, it would then move to the paid plan you selected. So if you are wanting to stop this before it happens, once you can log in to your store, you can then follow this guide to close your store.
Let me know how you get on, or if you have any additional questions.
All the best,
That is great to hear you managed to resolve this without resetting your password, it may have just been a temporary issue perhaps.
Do reach back out to us if you need anything, stay safe, and have an awesome day!