Unable to close my store

chimmychungga
New Member
2 0 0

Hello. I am currently on a 14-day free trial and have decided that I would no longer like to be active on shopify and would like to close my store. I am having trouble closing down the store as it says my password is incorrect when I have typed it in correctly. I had opted for the basic shopify monthly plan of $29/month. I understand that shopify will automatically bill me once my trial subscription ends. Please help, as I am unable to fund this fee every month and would like to disable my account. Thank you. 

0 Likes
Hank
Shopify Staff
Shopify Staff
1066 120 168

Hi, @chimmychungga,

Hank here from Shopify.

What you could try doing is resetting your password to see if this helps you gain access to your store. Your password would be case sensitive, but resetting can be one way to resolve this issue for you.

You are right in saying that once the trial has expired, it would then move to the paid plan you selected. So if you are wanting to stop this before it happens, once you can log in to your store, you can then follow this guide to close your store.

Let me know how you get on, or if you have any additional questions.

All the best,

Hank

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
chimmychungga
New Member
2 0 0
Hi Hank, thank you for your quick response!

I have successfully managed to close my store. I did not have to reset my
password. I am not too sure why I was not able to close it down earlier or
why it kept telling me my password was incorrect, as I just signed in again
to try and close it down and typed in the exact same password and it worked
this time around. Nevertheless, thank you so much for your help!

Best regards.
0 Likes
Hank
Shopify Staff
Shopify Staff
1066 120 168

That is great to hear you managed to resolve this without resetting your password, it may have just been a temporary issue perhaps.

Do reach back out to us if you need anything, stay safe, and have an awesome day!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes