Unable to connect domain

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Hello,

 
I am having issues connecting my domain (www.okidotokija.com) to my shopify account (to-tokyo.myshopify.com)
 
It seems that this domain is linked to an old shopify account of mine but I am unable to unlink the domain from that account which is okitotokyo.myshopify.com
 
My trial period for okitotokyo.myshopify.com has expired so I am unable to access the Domain settings and disconnect it.
 
Can support please unlink this domain for me so it can be used with my new shopify account?
 
Thank you,
Oki
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Shopify Staff
Shopify Staff
735 82 135

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. How are you doing today?

I'd be happy to help with this. I've just emailed the account owner about this request! As soon as they return to me, I'll action this request.

Thanks! 

Cal | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes, I confirm.
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Shopify Staff
Shopify Staff
735 82 135

Thank you! Can you please try to connect your domain to your new store now?

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes, it works.

Thank you very much Cal, I appreciate it.

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Shopify Staff
Shopify Staff
735 82 135

No problem! Glad to help. Have a nice day!

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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