Unable to log in to Shopify Store

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New Member
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Hi, I am unable to log into my Shopify store from my desktop.

 

My other team mates are able to access it from their accounts. I am also able to access it from my mobile app. My e-commerce site is also working fine.

 

This is the error message I get when attempting to log in through https://accounts.shopify.com/store-login

 

 

screenshot of error pagescreenshot of error page

 

It has been over a few hours of refreshing the page but to no avail :-( 

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Shopify Staff
Shopify Staff
474 41 104

Hi, @kristytan!

 

Julie here from Shopify Support.

 

Based on the fact that your colleagues are able to login, and that you are able to login through the mobile app, it sounds like this may be a browser issue. I'd be happy to walk you through some troubleshooting steps.

 

First off, which browser are you using? If you aren't already using Google Chrome, I recommend doing so. If this is the browser that you're currently using, then I suggest clearing your cache.

 

If you're still experiencing issues, then please try logging in using Chrome's incognito mode, which can be accessed by selecting File > New Incognito Window. If the issue persists, please try logging in using another supported browser. A hard reset of your router is also a good idea.

 

I hope this does the trick! Let me know how that goes. 

Julie | Social Care @ Shopify
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