Unable to login to store - lost recovery app key and recovery codes

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benekommurse
New Member
1 0 0

I never really did anything with my store and would like to cancel my account.  Unfortunately, I am being prompted for authentication app codes and recovery keys which I no longer have.  I created this account Removed just so that I could contact support.  The store associated with Shopify is linked to Removed.

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Ted
Shopify Staff
Shopify Staff
1206 106 128

This is an accepted solution.

Hi @benekommurse,

Ted here from Shopify, thanks for posting your query!

Since you are not receiving the auth code and don't have the recovery codes on hand - I'll email you now privately to authenticate a few details and help you log back into the account. 

Just as well if you ever need to contact our support but can not sign in as the account owner, you're welcome to sign in as a guest instead as shown in this short video. Our support can always authenticate the account later if needed. Our Facebook and Twitter support are also available 24/7 if you would prefer. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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