Unable to process a payment for $49.95 USD on the Visa ending in 6160.

omarkaddouri
New Member
1 0 0

Hello,

Please a customer's card declined in the process of payment could please explain asap where problem comes from ?

it displays this message " Unable to process a payment for $49.95 USD on the Visa ending in 6160"

Thank you 

0 Likes
Elle
Shopify Staff
Shopify Staff
1016 74 163

Hi, @omarkaddouri 

To learn more about why the payment was unable to be processed, head to Orders > Abandoned checkouts. Select the order, scroll to the order history and click on the text like so: 

The message should help you with your next steps! In the example above, the card was declined so the customer should check with their bank to determine why their card was declined. 

I hope this helps! Let me know if you have any other questions! 

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes