Unfortunately, you are not eligible for a trial extension

Solved
Highlighted
New Member
2 0 0

Hi,

I received an email about getting a complementary extension of 14 more days to build my store for free. But when I click on the link I get the following message: "Unfortunately, you are not eligible for a trial extension."

Any advice?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
697 75 126

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you, what is your MyShopify URL for the store? 

If there has already been an invoice issued for the store, you will be ineligible for any further trial time, but I'll investigate as soon as I have the URL. 

How is the store setup going? Have you encountered any hurdles getting started? 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0
Thanks Cal,

The setup has been great so far and appreciate your assistance.

My store url is little-totsicles.myshopify.com.
0 Likes
Highlighted
Shopify Staff
Shopify Staff
697 75 126

Hi again @LittleTotsicles! I've just emailed the account owner's email address requesting some further information. 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

OMG! I just received the same e-mail and was SO excited! Then I clicked on the link and bummer "Unfortunately, you are not eligible for a trial extension".  An extension would have helped a great deal.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
697 75 126

Hi! I'd be happy to take a look at your account and make sure that the store is in fact ineligible for this offer. Can you share your MyShopify URL here and I'll investigate? Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like
Highlighted
Tourist
6 0 1

Hi! Yes, it's https://the-eye-rebel.myshopify.com  Thanks!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
697 75 126

Hi @TheEyeRebel, if you have been invoiced for a subscription plan, then you are ineligible for any trial extensions. Extensions can only be issued on accounts that are not yet on an active subscription plan. 

Will I still look into this account, or have you been issued an invoice for subscription already?

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

Hi, I believe it happened simultaneously. During the trial period I entered my card payment details. So when the my trial was up i believe the system automatically sent me the trial extension  email plus charged me simultaneously. It looks like I would have been better off not entering my card payment details until the 14 day trial period was up. 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
697 75 126

This is an accepted solution.

Hi @TheEyeRebel, I've just emailed the account owner for this store about this particular case. 

Thanks again for getting in touch. 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like