Unsubscribe Shopify Incident SMS Updates

New Member
1 0 0

Hi, I keep getting text message on my cell on Shopify incidents few times a day e.g. server down, checkout failed etc. and it's getting really annoying now. How can I stop the notification via text message? Please help! Thanks.

Shopify Staff
Shopify Staff
57 10 10

Hi, @jenlam


I’m Helen from Shopify Support. Thank you for your question; I’m here to help.


To unsubscribe from the SMS status updates, please reply STOP to one of the messages. 


If at any time you decide that you would like to continue receiving these updates, please sign up for them again on our Status Page as seen here:




Let me know if you have any other concerns.


Helen | Social Care @ Shopify
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