Unsubscribe Shopify Incident SMS Updates

New Member
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Hi, I keep getting text message on my cell on Shopify incidents few times a day e.g. server down, checkout failed etc. and it's getting really annoying now. How can I stop the notification via text message? Please help! Thanks.

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Shopify Staff
Shopify Staff
141 20 23

Hi, @jenlam

 

I’m Helen from Shopify Support. Thank you for your question; I’m here to help.

 

To unsubscribe from the SMS status updates, please reply STOP to one of the messages. 

 

If at any time you decide that you would like to continue receiving these updates, please sign up for them again on our Status Page as seen here:

 

23-30-et0ip-pxaeu

 

Let me know if you have any other concerns.

 

Helen | Social Care @ Shopify
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New Member
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Hi @Helen I am getting those messages from "InfoSMS" caller identification and when I try to reply it says "sender does not support replies" can you please assist?

 

"Ayaz"

anbbaby.com maestro

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Shopify Staff
Shopify Staff
141 20 23

Hi, @AyazSamee

 

Thanks for reaching out; I am happy to assist with this. 

 

I am sending you an email to gather some additional information so that I can look further into it for you. Please keep an eye out for that, and kindly reply to the email at your earliest convenience.

Helen | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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