All things Shopify and commerce
Hello All,
Can anyone provide direction on how to update our Merchant Category Code?
Any help would be greatly appreciated as ours is totally wrong now and we don;t want to confuse our customers.
Thanks In Advance
I'd also like to know the answer to this.
I would also like to know this answer.
Hey - did anyone get an answer on this? A customer would like to use their HSA to purchase a product but can't- I have heard it can be done by adjusting this code. Please let me know if anyone knows how to make this happen. Thanks!
Hey there, I spoke directly with shopify chat - they can be reached here: https://help.shopify.com/en/questions#/contact/chat it had to be escalated to the accounts team, but I told them which code was appropriate for my business. You can look yours up here: https://www.dm.usda.gov/procurement/card/card_x/mcc.pdf (just do a CTRL F and search for your type of business, mine is childcare 8351). Apparently, the chat guy wrote up the request to the accounts team (he had to list a product from my store to show that the category I needed was accurate) and it should be resolved soon. I hope this helps. Online guidance from Google had me thinking that I had to contact credit card companies directly, but Stripe had useful documentation for its customers, and I used that to understand how to ask Shopify to fix this. Best, Katie
Thank you katieequalplay! With your MCC set to childcare 8351 has any customer been able to charge their HSA card? Your confirmation of this would really help the rest of us and our customers wanting to use their HSA cards for our products.
Hi Kate,
Were you able to get this resolved? THX!
did they ever resolve the Mcc problem for you?
No unfortunately
sorry to hear that,i don’t know why it does that. they don’t give us an option to type the code in , but will expect us to have it
You are so welcome! Shopify has promised a fix in 24-72 hours. I just got off the chat with them, but wanted to post to the forum asap because it's SO frustrating when you can't fix your own store... My customer is trying to use a dependent care FSA debit card to pay her childcare bill. I'll let you know when/if it goes through.
Hi! I am having issues with getting my MCC changed so certain restricted credit cards can be used on my POS. Was this ever straightened out for you? Has anyone had this problem fixed for them?
Where you able to figure this out. I'm waiting on customer service...
It worked! It took a long time for them to get to get to me, my request had to go to payments. I gave them the specific code that I needed it changed to and now employees are able to use their cards that were restricted before.
Same here, I've been waiting for about a week so far for this to be resolved. Anyone know of any other platforms that may be a better option? Shopify support is horrible nowadays.
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