Upload verification document Issue!

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New Member
2 0 1

Hi Shopify

 

Was prompted to verify identity using passport. Everytime I upload the passport it says the names do not match. But they do! 

I have cleared cache etc and the image was clear enough to see the names match. Now my payments are on hold. 


Can someone please contact me wlworders@gmail.com or 07572671509 

 

Many Thanks

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Shopify Staff
Shopify Staff
804 41 123

Hey, @XtremeAuto!

I'm sorry to hear that. I'd like to reach out to our Accounts team on your behalf, they would have an internal view of your settings and would hopefully be able to see if there is an issue. It may even be something small like a typo in your name when it was initially entered when setting up your Shopify Payments account. We'll find out for sure so we can resolve this!

I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into this issue for you. You should see my email in your inbox under ticket #20673266. If you can reply to that email, we can get started!


Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
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New Member
2 0 1

Thanks for looking into this for me