There is a message on my store that 'To continue using Shopify Payments, the account owner needs to upload their photo ID by tomorrow at 11:05am GMT.'
I cannot see anywhere to upload the photo. If I click on 'Learn More' in the message it just takes me to a page which explains this will sometimes be required but doesn't tell you how.
Can anyone help?
This is Dallas from the Shopify Social Care Team.
If you go to your Store Admin (the page you see when you first log in) you should see a button that asks you to submit some documents.
It would look something like this:
When you click Submit ID you will be taken to a secure upload area where you can submit your ID. That area is fully secured for the safety of your documents and only our payments team has the ability to view the documents.
If you have any issues with the uploading process please do let me know.
Can you take a screenshot of the message for me?
If we can't figure it out from that then I will move this conversation to email so I can verify and take a look at the back end of your store.
May I ask if you are the account owner? If you're not the owner then you're not going to have access to the payment gateway information. In that case, you would need to contact the store owner to get them to log in and deal with the payment information.
If you are the owner please let me know and we can figure out the next steps.
|an hour ago|
|an hour ago|