Uploading ID to continue using Shopify payments

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New Member
7 0 0

There is a message on my store that 'To continue using Shopify Payments, the account owner needs to upload their photo ID by tomorrow at 11:05am GMT.'

 

 I cannot see anywhere to upload the photo. If I click on 'Learn More' in the message it just takes me to a page which explains this will sometimes be required but doesn't tell you how.

 

Can anyone help? 

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Shopify Staff
Shopify Staff
911 60 160

Hi, there.

 

This is Dallas from the Shopify Social Care Team.

 

If you go to your Store Admin (the page you see when you first log in) you should see a button that asks you to submit some documents.

 

It would look something like this: 

 

2019-11-yqrd4-rv22t

 

When you click Submit ID you will be taken to a secure upload area where you can submit your ID. That area is fully secured for the safety of your documents and only our payments team has the ability to view the documents.

 

If you have any issues with the uploading process please do let me know.

 

Dallas | Social Care @ Shopify
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New Member
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Except the button that says 'submit photo id'  on my screen it says 'Learn More' and takes me to a Q&A page where I can't do anything.

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Shopify Staff
Shopify Staff
911 60 160

Can you take a screenshot of the message for me?

 

If we can't figure it out from that then I will move this conversation to email so I can verify and take a look at the back end of your store. 

 

 

Dallas | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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This is the only thing I can see to click on and it takes me to a Q&AThis is the only thing I can see to click on and it takes me to a Q&A

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Shopify Staff
Shopify Staff
911 60 160

May I ask if you are the account owner? If you're not the owner then you're not going to have access to the payment gateway information. In that case, you would need to contact the store owner to get them to log in and deal with the payment information. 

 

If you are the owner please let me know and we can figure out the next steps. 

Dallas | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I'm A shopify Store owner and i have the same problem but i upload the id and it not accepted i Upload my id and it's valid but i got that error any helpi Upload my id and it's valid but i got that error any help

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Shopify Staff
Shopify Staff
911 60 160

 @Luscious If you're still dealing with this issue please let me know.

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am having the same problem. I have a LEARN MORE button in my admin. There is no way to upload government ID via my dashboard. LEARN MORE is just general information. Is there a particular email address I should use? I'd prefer a secure upload area. 

 

 

Screen Shot 2020-06-03 at 4.50.58 AM.png

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Shopify Staff
Shopify Staff
911 60 160

Yes, uploading all items via the secure process would be the best course of action. Have you received an email from anyone on our team recently about this? 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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