Urgent !! Can't log in to my store!

elaiinee
Excursionist
18 0 4

Hi , I have downloaded shopify app but I forgot my password so I change it then I went back to desktop to refresh the admin site and I can't log in anymore with the new pw! 

It's said 

We were unable to authenticate you!

Request ID:

39e22e6c-6f23-49c2-9c99-a83d16c4181a

 

PLEASE HELP THANKS!!

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CarynH
New Member
3 0 0

I am having exactly the same problem. Did you find a solution?

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elaiinee
Excursionist
18 0 4

Not really. The solution is to wait and after a while, I am able to log in. It's more likey Shopify's problem...

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urikochva
New Member
2 0 3

I had the same problem so I contacted Shopify.

The solution is to delete your cookies and saved logins.

(I am using Chrome so maybe it's different between the browsers)

If this solution doesn't work contact Shopify support. 

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