Urgent! | Why is the price shown like this to some customers?

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Tourist
11 0 0

Hello dear developers!

Very straight forward, apparently to some customers the price is shown like this (check photo). The correct format would be for example CHF 20.40 but as you can see, it displays the very first product as 2040 which is very incorrect and confusing. The same for the next one, it should be CHF 42.50 and not 4250.

For me it's showing fine, but I have a 1gbit internet connection, and I have a feeling that slow internet speed might be causing this problem. If THAT is the case, any advice on how to solve this? Or at least where I would have to look for the problem?

The website is: donativini.ch

Any help is highly appreciated - thank you.

Patrick

WhatsApp Image 2020-07-07 at 09.36.41.jpeg

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Shopify Partner
486 60 79

SHould not happen but looks like the currency format is not properly set. Did anyone touch the code recently?

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Skype : lokendra.panwar1
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Shopify Expert
779 64 175

Here's how I would approach the problem:

1) Since it only happens sometimes (didn't happen for me, I saw the CHF), nail down the exact scenario to reproduce the bug, then you can set up that environment and debug. Start by asking the customers that have the problem (where they're located, what page they visited exactly, anything weird they noticed).

2) If you're using a multi-currency app / feature, test that.

3) Use a VPN (I like ExpressVPN) to test logging into your store from different locations to see what different people see.

My guess is that it's something with language or currency translation.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
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Tourist
11 0 0

Hello Joes,

Thank you very much for your reply. I will try this for sure :)!

Best regards,

Patrick

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