____Urgent: contact Online Chat____

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Dear friends,

my Shopify is going extremely slow, I cannot view orders, products,... completely unmanageable. I am trying to contact shopify online chat or any help, and I can manage to do so. Can anyone help out? Link to Online Chat? Whenever I try to Contact Support, I surrender! I guess that it is done on purpose so that Shopify staff does not collapse, but it is extremely annoying when you cannot handle your shop. 

Thanks in advance for your help,

Pablo

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More detail: I click on 24/7 support, I select my store, and all I get is Common Topics and so on, no option to chat online. Is that how it is? Not really 24/7 if that is the case. I cannot view my orders and products, and I am launching a new collection. 

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