Some customers would like VAT number to be contained in their Invoice
The problem is, as I know it is only possible for customers to add VAT number when they register
but I don't support and has no plan to support Login function for simple payment processing
Is there someway for customers to fill out their own VAT number in cart page, save somewhere and
contain the info in invoice? or alternative way.
Elias here with Shopify Support. That’s a great question!
You can set up individual taxes for countries outside of US and Canada, this is based on the countries in your shipping zones. You can change the wording of the tax to VAT for your invoices. However, this does not help capture customer’s VAT numbers.
Alternatively, I recommend taking a look at a third-party app, called Sufio: Professional Invoices. Sufio can automatically capture customer’s VAT and create invoices for them. If you require assistance with Sufio, you can also reach out to the developers directly through the contact information found in the Support section of the app’s page.
Is this what you were looking for? If you have any further questions regarding this topic, feel free to reply to this thread and I’d be happy to help.
Thanks for mentioning Sufio in your reply!
You can always write to us at firstname.lastname@example.org if you have any questions.
Have a great day!
Thank you for sharing this feedback and I’m happy to send this over as a feature request to our developers. I can appreciate that you prefer not to use an app and Shopify should have something like this. You can also do this by making a couple of theme adjustments and creating a template for invoices.
If you have any more questions on this topic, feel free to reply to this thread and I’ll be happy to help.
Elias: modifications to the cart page are the current workaround for capturing EU business customer's VAT-id. It work okay'ish... The proper place to collect this information for EU based web stores is in the checkout-section. Accounting regulations then require the seller to actually verify the given VAT-Id before capturing the payment. It should be a small feat for Shopify's developers to implement this properly. Please prioritise this feature.
Thank you for posting and sharing this feedback with me. While modifying the checkout is only available on Shopify Plus and capturing the VAT on the cart page is compliant as well, this is a valid feedback as this is a popular request from some of our merchants. That said, I’m happy to pass this feedback as a feature request to our developers, and if Shopify moves forward with this feature request - you will be able to find it in our changelog or announcements page. If you have any other questions or feedback on this topic, don’t hesitate to let me know in this thread!
Thank you for replying. I know that you are aware of the frustration that many merchant are having because Shopify does not handle EU B2B Vat properly. You can see it in many very long forum threads, and it seems clear that many EU customers have decided to switch to WooCommercer, Prestashop or Magento since these platforms integrate and support EU VAT properly (or allow for checkout modifying plugins).
In many of these threads, 3rd-party plugin developers advertise their plugins (Exemptify / Sufio). While these work to some degree, it is just not good enough for professional use.The EU VAT-ID must be captured and verified on the CHECKOUT page and be part of a customer's shipping address. That way it would also be possible to capture it on Draft Orders, which is not properly possible with Exemptify or Sufio.
I am getting the feeling that Shopify does not understand the extent of negative impact this has on EU merchants and that Shopify is rather holding its hand over the 3rdparty plugin developers (and monetise on the cut).