Variants not working?

New Member
1 0 0

We're using variants for a number of products on our store, but they suddenly stopped working for all our products.

Here's an example product.

When selected, they stay selected (visually) no matter how many you select, but don't show up at all in the cart.What might be causing this?

Shopify Expert
471 0 57

The radio buttons are not tied together in the HTML. They need to all have the same "name" attribute, but they don't have any name attribute.

Shopify Staff
Shopify Staff
290 0 15


Ted here from Shopify, thanks for reaching out to us!

Have you made any changes to the code lately or possibly added an app that required some code changes? I'm just after checking your product example and I believe our Theme Support might be able to help. 

I've sent you a private email asking for permission to view the store in full. Could you reply to that email so I can verify the account and raise it further as soon as possible? I understand this might be affecting your sales so I'd like to get this sorted for you as soon as possible. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Thanks a mill,