Verification Email

Solved
DaydreamDaisy
New Member
2 0 0

Hi 

 

I received an email asking my to click a link to verify myself and domain saying if i didn't do it, my account could be suspended in 14 days?  approve. domain admin. com/ registrant/?verification i have entered some spaces in link so it doesn't get removed

is it a scam?

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JHKCreate
Shopify Partner
1965 316 420

Definitely a scam, ignore it. Did you buy your domain from Shopify?

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- Should you need any direct help: contact@jhkcreate.com
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DaydreamDaisy
New Member
2 0 0

Hi 

 

Yes i did buy from shopify

 

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JHKCreate
Shopify Partner
1965 316 420

Then there's nothing else to do! All Good!

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- Should you need any direct help: contact@jhkcreate.com
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Hank
Shopify Staff
Shopify Staff
1066 120 168

This is an accepted solution.

Hi, @DaydreamDaisy,

Hank here from Shopify. 

The only time that an email advising to verify a domain is as @JHKCreate mentioned if your domain was recently purchased.

Did you purchase your current domain or any additional domains recently using your email address? If so, ensure they are coming from the domain parent company, and you can proceed with verifying the connection.

If however, you have not made a recent purchase of a domain, I would treat this as spam/phishing and would report it as such within your email client and not click on any links or give any personal information.

Also, if you are concerned that there may be an issue with your domain there are two ways that you can confirm this. One can be by logging in to your Shopify admin, and both on the homepage, or in Online Store > Domains, will have an important message regarding your domain. Or by reaching out to either the Shopify live support team, or replying here and I can follow up with you.

Let me know if you have any further questions.

All the best,

Hank 

Hank | Social Care @ Shopify 
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reubengrove
New Member
1 0 0

Hi there,

I have a slightly different problem but don't know where else to post about it. 

I have not logged on to my Shopify merchant account for three months. I am being asked to use a ten-digit verification code sent to my email address to log in. 

The code is not coming through to my email account. 

What should I do? 

Any help much appreciated! 

Reuben Grove 

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makennanoyes
New Member
2 0 0

Hank,

I'm experiencing the exact same problem. The thing that's weird about it is that it came from a Shopify email, but when I check my Online Store Domain on my Shopify account I don't see any errors. I simply updated the contact info and address on my domain, but that was the only change that occurred. I only did this because I received an email from Shopify asking me to verify the information regarding my domain.  I've looked everywhere for an email or way to contact you guys and this is all that I've found. Please help -Makenna

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makennanoyes
New Member
2 0 0

Screen Shot 2020-11-14 at 10.15.05 AM.png

This is the email I received. -Makenna

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Hank
Shopify Staff
Shopify Staff
1066 120 168

Thank you for reaching out about this, @makennanoyes.

That email might be legitimate, although it does seem odd that there is no message appearing in your admin.

What I'd like to do is take a closer look at this for you so as this is account specific, I will just need to verify your account.

I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you. Can you attach a screenshot (including the address that the email came from) to the email I send you also?

Hank | Social Care @ Shopify 
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Hank
Shopify Staff
Shopify Staff
1066 120 168

Did you get this issue resolved, @reubengrove?

It is a security feature built into your Shopify store that if you have not logged into it in a certain timeframe (longer than three months), you will be asked to verify the code sent to your email address.

It is always sent to the main email address you use for your Shopify store and may get routed to your junk/spam folder. The title of this email should be "Your Shopify ID verification code" and will have an expiry time also.

Can you confirm if you have not received this, or can try once more now?

Let me know how you get on!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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