Video not playing on mobile

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New Member
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Hello Everyone!

 

I've added to my website a video on the homepage with an HTML text on top, it's perfect on desktop but it doesn't work on mobile! The video doesn't start and the text has disappeared (it's there but invisible) Can someone help me? Thanks
www.debonnefacture.fr

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Hi Nicolas.

 

Can you try adding playsinline:

 

<video autoplay loop muted playsinline src="..."></video>

 

See if that solves the issue.

Matthew Anderson | Managing Director | +44 20 3920 8081 |  support@yakety.co.uk |  https://yakety.co.uk | Facebook | Twitter | Instagram
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Thank you so much for your reply! Where should I add it?

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A line of code similar to this:

 

<video autoplay loop muted playsinline src="..."></video>

 

Will exist in your liquid templates. Either you have added it or a person you've tasked with developing your website.

 

If that's too difficult for you to do then my company is a Shopify Partner, if you wish we can access your site (remotely and securely) to look at the issue. If my suggestion is the solution (i.e. to just add one word to a line of code) then it's "on the house" Nicolas. Have a go yourself first and let me know if you're struggling.

Matthew Anderson | Managing Director | +44 20 3920 8081 |  support@yakety.co.uk |  https://yakety.co.uk | Facebook | Twitter | Instagram
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