Video not playing on mobile

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New Member
2 0 0

Hello Everyone!

 

I've added to my website a video on the homepage with an HTML text on top, it's perfect on desktop but it doesn't work on mobile! The video doesn't start and the text has disappeared (it's there but invisible) Can someone help me? Thanks
www.debonnefacture.fr

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Shopify Partner
32 0 3

Hi Nicolas.

 

Can you try adding playsinline:

 

<video autoplay loop muted playsinline src="..."></video>

 

See if that solves the issue.

Matthew Anderson | Shopify Expert | +44 20 3920 8081 |  support@yakety.co.uk |  https://yakety.co.uk | Facebook | Twitter | Instagram
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New Member
2 0 0

Thank you so much for your reply! Where should I add it?

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Shopify Partner
32 0 3

A line of code similar to this:

 

<video autoplay loop muted playsinline src="..."></video>

 

Will exist in your liquid templates. Either you have added it or a person you've tasked with developing your website.

 

If that's too difficult for you to do then my company is a Shopify Partner, if you wish we can access your site (remotely and securely) to look at the issue. If my suggestion is the solution (i.e. to just add one word to a line of code) then it's "on the house" Nicolas. Have a go yourself first and let me know if you're struggling.

Matthew Anderson | Shopify Expert | +44 20 3920 8081 |  support@yakety.co.uk |  https://yakety.co.uk | Facebook | Twitter | Instagram
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Tourist
8 0 1

Hi @YaketyMatt , I have a similar issue with my mobile slider. I am using the narrative theme, in which the video slider is developed in a way that it does not display on mobile. Therefore, my video (via youtube link) is only being displayed on the desktop version. I would like to have it on mobile too. Is there a way to somehow do this? Thanks in advance.

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Shopify Partner
32 0 3

Hi! If you want to email the URL then I'll take a look to see what the problem is. If it's a quick fix i.e. under 5 mins I'll do it/ tell you what you need to do, free of charge. Otherwise, I'll price up the work and send you a quote. All details below.

Matthew Anderson | Shopify Expert | +44 20 3920 8081 |  support@yakety.co.uk |  https://yakety.co.uk | Facebook | Twitter | Instagram
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