Video not showing up on product page

Shopify Partner
19 0 1

Uploaded a video through the products tab on the admin section of Shopify, however it's not showing up on the products page of the actual website. Not sure why so any help would be great, thanks.


I use the Brooklyn theme. Website is:



Screen Shot 2020-04-20 at 5.39.56 PM.png

Shopify Staff
Shopify Staff
911 60 151



This is Dallas from the Shopify Social Care Team.


So in order to have that show-up, I'm going to need to go into the back end of your account to enable a feature. In order to be able to do that I'll need to send you an email in order to verify your account.


I've gone ahead and sent that email so if you don't see that in your inbox or in your spam folder please do let me know.


I also have 2 other workarounds in the meantime: 


  1. If you add the image/video as a .gif file then it will show up without me having to go into the back end for yours.
  2. The other option is to follow the instructions on this link here which will enable you to embed the video into your product page.

You should have the email in your inbox now so if you don't see it please let me know.

Dallas | Social Care @ Shopify
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New Member
1 0 0

Hi - Who do we contact to have this feature enabled on our shop? 

Thank you!