Video problem in Flow Theme

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New Member
4 0 0

Hi, everyone. 

I put a video today in my Shopify flow theme but somebody else browsing my website throu their mobile or laptop, there's no any sound. 

Could anyone help? How can I fix this problem? 

Wish everyone has a good day. 

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Shopify Partner
206 4 16

Hi yes, I can make this issue fix please do mail me for further assistance. Thanks and Best Regards 

If helpful then please Like and Accept Solution.
Do you need custom changes on the store or want a complete speed optimization? Hire me.
Need a dropshipping expert or wants to alive your dead dropshipping store?
Feel free to contact me at Syedmustafanadeem99@gmail.com
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Shopify Staff
Shopify Staff
559 59 108

Hi @SherryWang613,

Hyde here from Shopify.

The Flow theme is a third-party theme, so you would definitely get the most authoritative and trustworthy guidance. You can contact them here.

All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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