Video problem in Flow Theme

New Member
4 0 0

Hi, everyone. 

I put a video today in my Shopify flow theme but somebody else browsing my website throu their mobile or laptop, there's no any sound. 

Could anyone help? How can I fix this problem? 

Wish everyone has a good day. 

Shopify Partner
206 4 16

Hi yes, I can make this issue fix please do mail me for further assistance. Thanks and Best Regards 

If helpful then please Like and Accept Solution.
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Shopify Staff
Shopify Staff
559 59 108

Hi @SherryWang613,

Hyde here from Shopify.

The Flow theme is a third-party theme, so you would definitely get the most authoritative and trustworthy guidance. You can contact them here.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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