You are unable to view the entire gift card code for security purposes. Only the gift card recipient is able to view the code. If you go to Products >> Gift Cards and click on the gift card code you will be brought to a menu that looks just like this:
You will be able to send the gift card code and view the balance from this screen.
Take care :)
- Victoria D
Vix | Developer Support @ Shopify
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This is still a problem - 4 years later. Clients with brick and mortars need the full code to enter it into their POS system. I had no idea Shopify prevented this as most other online platforms don't. Is there still no workaround available? Even just a way to cc the shop owner on the "gift card created" notification?
We currently use Shopify (under the Shopify pricing plan) in our online store, but we use a custom POS for our physicall stores due to the nature of our business.
We would like to sync our Shopify Store and our custom POS so that our clients have a true omnichanel expierence with gift cards, is there any way we could do this without being able to see the full code of the gift card? I also saw that the gift card API is only available for Shopify Plus members...
I'm on the engineering team responsible for our custom POS, so any solution involving front and back-end code is possible.