I didn’t renew my domain www.cestreneebeauty.com on August the 6th due to my card getting cancelled. I went and put the new card information over two days ago. My Shopify domain is saying set up in progress for two days now. You all have charged me the $29.00 for the month for my business, YET my domain hasn’t renewed and ITS ON AUTOMATIC. AND it is continuously showing as SETUP IS IN PROGRESS.
please resolve this or I’ll be suing. I can’t even access my business. Customers can’t even access my website, this is ridiculous.
Hyde here from Shopify.
I appreciate that you want to get your domain up and running as soon as possible. With billing issues like this, I will need to dig into the store to have look at what's going on and gather context. So I will send you an email shortly so that I can do that for you now.
All the best, Hyde.