I set up Stripe as a payments solution for my online store and my brother and I made few transactions from our own cards to make sure that the cycle is smooth.
After receiving few payments from customers we noticed that Stripe made auto refund for 9 transactions without prior notice to customers they already received their orders including including 3 payments I personally made 1 month ago. and i contacted stripe support and provided them with the conversation held between me and the customers and the evidence that they received their order.
We contacted the support their feedback was those "charges were processed without consent of the cardholder". i asked the "Whitney" (Worst Operator) Can you verify how Stripe made refund to "charges that were processed without consent of the cardholder" and those charges was made by me for testing purpose and i did approve the transaction?
And all i get a robot answer as usual: "Stripe may need to reverse charges that were processed without consent of the cardholder".
HOW IS THAT LOGIC!!! I Made those payments for testing purpose and my name/email/phone number are available, and when i contacted my bank their feedback was those transaction were authorized by you!!!
In addition, they still owe me funds that they refuse to transfer to my bank account, and every time i contact the Support they reply with 1 automated answer: "Stripe's final response is firm here".
WORST CHOICE, STAY AWAY FROM STRIPE, don't get in the trap as i did