We are getting hits to our Stock Problems page even though we don't track inventory

picknmixlondon
Visitor
2 0 2

We have recently been having some hits (just a handful a day) to `<ourdomain>/stock-problems`. We previously had this issue when we were tracking stock. However, we now don't have any items tracking stock (or at least, if I click Admin -> Products -> Inventory then there is nothing listed). Why could our customers be facing stock issues at checkout? Or how could we gather more info to diagnose this issue? We have HotJar installed, but as the recordings drop off before checkout, it isn't much help. 

Replies 2 (2)

dship_designs
New Member
6 0 0

Hello @picknmixlondon 

You might want to go to 'Products' > 'All Products' and check under Inventory column.  All products should say 'Inventory not tracked'. 

Hope this helps! 

 

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picknmixlondon
Visitor
2 0 2

I have checked that - all products are saying Inventory not Tracked