We are unable to authenticate you

k-b
New Member
1 0 0

Unable to access store after attempting to download a marketing application. Message appears:

 

We were unable to authenticate you

Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.

[LOG IN]

Request ID:

96a5759c-4975-41ec-8b6e-ae6db27dcb79

How do I contact Shopify Live support to have this fixed urgently?

0 Likes
krnova-lk
New Member
2 0 1

Facing same issue, appreciate any help. 

techjoe
Tourist
3 0 2

same to me...how to fix it?

spinecarve
New Member
1 0 1

I am having same issue also,

I need to try and fix urgently.

Karleon
Tourist
9 0 2

I have that as well from today... cannot access store for about 4 hours already..

AlexMomentum
New Member
1 0 1

Same issue here, I changed my email and now I get this error saying I can't authenticate...

policenauts
Pathfinder
98 6 18

+1 this is for a development store I just created. After I verified the email address using the emailed code, I'm locked out with this message.

BeautifulSkinSo
New Member
1 0 1

8/21/2020 I am having the same problem.  I can't log into my store.  The message is 

"We were unable to authenticate you."  Help?  How do I contact Shopify?  I see that Shopify has not answered any of the posts on this issue.

Loftofthings
New Member
1 0 1

I have this same problem today.  I contact Shopify Live already.

May I ask finally this got solved? I saw some shops got the same problems too.

 

Thanks

 

 

urikochva
New Member
2 0 2

I had the same problem so I contacted Shopify.

The solution is to delete your cookies and saved logins.

(I am using Chrome so maybe it's different between the browsers)

If this solution doesn't work contact Shopify support.