Website Admin Side Blocked by Shopify

New Member
2 0 1

Hey guys,


Is there anyone to assist? My admin side is being blocked by shopify and i'm unable to unblock it even after submitting the ID card copy for verification as they asked. If anyone has any idea Please share with me to resolve it need to make changes in my website urgently but without Admin side access i can't do anything.



Shopify Staff
Shopify Staff
846 87 160

Hey there, @HenryEdward 


Bo here from Shopify Support! 


As this is an account sensitive topic I will not be able to go into detail at length here in the public community. Generally speaking, once an ID has been uploaded it can take the team 24-72 hours to process it. A member of our operations team will be in touch ASAP with further information via email. 


I trust this will be resolved promptly, 


All the Best,


Bo | Social Care @ Shopify
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New Member
2 0 1

Thank You BO 

1 Like