Website Unavailable

Shopify Partner
5 0 0

Hello,

 

This morinig i decided to change my billing card. After doing that, my website went offline till now. Did I do anything bad?

the-wireless.myshopify.com

 

Regards.

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Shopify Staff
Shopify Staff
640 59 127

Hey there, @hermanho!

 

Bo here from Shopify Support! 

 

I am sorry to hear you are experiencing this difficulty. It looks like we will need to get this sent to the accounts team to take a look at. Could you e-mail me at support@shopify.com from the e-mail you use to log in and get back to me on this thread with the ticket number that is generated or the e-mail used so that I can authenticate you as the owner? I can then get this sent to the accounts team immediately. Please note that escalations of this nature can take 24-72 hours. We appreciate your patience at this time.

 

Looking forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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Shopify Partner
5 0 0
Hello,

here is my ticket number *12100206*
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Shopify Partner
5 0 0

Hello, this is my ticket number 12099507

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Shopify Staff
Shopify Staff
640 59 127

Thanks for that, Herman. This has been escalated for you. Our accounts team will reach out to you via email in the next 24-72 hours.

 

All the Best,

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Highlighted
New Member
2 0 2

I am also going through the same kind of the problem

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Shopify Staff
Shopify Staff
640 59 127

Hey there, @ronanshurf 

 

Could you also follow the steps outlined above so I can get this looked into for you? I will need you to e-mail me at support@shopify.com from the e-mail you use to log in and get back to me on this thread with the ticket number that is generated or the e-mail used so that I can authenticate you as the owner. I can then get this sent to the accounts team immediately. 

 

Looking forward to hearing from you,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hey, I just sent you an email because I'm experiencing the same problem.

My email is : skifetch@gmail.com 

My ticket number is ; 13108155

 

Thank you for your help,

 

Hedi

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New Member
2 0 0

Hi Bo,

 

i have the same problem, can you please help?

TICKET N: 13110282

EMAIL : echarif.2019@gmail.com

 

Cordially.

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Shopify Partner
5 0 0
Hello. The shopify team resolved may pb. Just be parient
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